Return & Refund Policy

We are committed to providing quality products and ensuring a positive shopping experience. Please review our Return & Refund Policy below for information about returns, refunds, and exchanges.

Returns

We accept returns within 10 days of delivery. To qualify for a return:

• Items must be in their original condition.

• Items must be returned in their original packaging.

• Proof of purchase is required.

The following items are not eligible for returns:

• Customized or personalized products.

• Items marked as final sale.

• Used or damaged items, unless the damage resulted from our error.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

• Approved refunds will be issued to your original payment method.

• Refunds may take 5–10 business days to appear, depending on your payment provider.

• Original shipping costs are non-refundable unless the return is due to an incorrect, defective, or damaged item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photographs showing the issue.

After reviewing your request, we will arrange an appropriate replacement or refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service when returning items.

• We are not responsible for returns lost during transit.

How to Request a Return

To begin the return process, please contact our customer support team at:

Email: lorapawsofficial@outlook.com

Please include your order number and a brief explanation of the reason for your return.

Contact Us

If you have any questions or concerns regarding this Return & Refund Policy, please contact our support team using the email address provided above.

We appreciate your business and thank you for shopping with us.